The Performance Hub aims to enable VCS organisations to achieve more, through performance improvement. Of the six partners, Charties Evaluation Services (CES) and the National Council for Voluntary Organisations (NCVO) are the lead partners; CES is the accountable body.
Helpdesk: 0800 652 5787
Introduction to the Performance Hub
The Performance Hub is here to support the voluntary and community sector achieve more through the effective use of performance improvement tools.
The Hub’s aim is to enable VCOs to better achieve their mission by placing performance improvement at the heart of the VCS.
Four specific aims contribute to this overall aim:
- to increase VCOs’ understanding of and ability to use performance improvement approaches;
- to enable local, sub-regional, regional and national infrastructure to better support VCOs in performance improvement;
- to increase the relevance and effectiveness of the knowledge base about performance improvement available to VCOs;
- to create a more supportive external environment around performance improvement for VCOs.
The Hub's activities can be divided into 4 key areas:
1.Learning and Communication
Working to increase VCO ability to improve their performance through a quarterly newsletter, website, help line, Active Network and events.
2.Training and Support
Working with infrastructure agencies at a national, regional and local level to train and support a network of performance mentors who will support frontline organisations to assess and improve their performance.
3.Research and Development
Working to improve the knowledge base on performance, identifying and showcasing best practice, producing simple guidance and developing new tools where necessary.
Creating a more supportive environment for VCOs by working to persuade funders to fund performance improvement and to reduce the regulatory burden.
- Charities Evaluation Services (CES) - accountable body and joint lead partner
- National Council for Voluntary Organisations (NCVO) - joint lead partner
- bassac (British Association of Settlements and Social Action Centres)
- Black Training and Enterprise Group (BTEG)
- East of England Development Agency
- Homeless Link
- National Association for Voluntary and Community Action (NAVCA)
- New Economics Foundation (nef)
- Norwich and Norfolk Voluntary Services
- Quartet Community Foundation
There are 10 full time and 1 part time member of staff.
There are 5 full time and 1 part time member of staff at CES, including:
- Hub Co-ordinator
- 3 Performance Consultants
- Executive Officer
- Part-time Administration (to be recruited)
There are 4 staff based at NCVO, including:
- Hub Co-ordinator
- Development and Policy Officer
- Communications Officer
There is 1 member of staff based at NAVCA – a Performance Improvement Support Officer.
- Newsletter, ‘Achieve More’ produced and widely circulated to the sector.
- Focus groups held with frontline VCOs and those who support them to inform the communications strategy.
- A website has been commissioned, developed and launched.
- Over 600 people have signed up to the hub’s Active Network.
- Strategic planning seminars have been held.
- Research into tools for identifying organisational strengths and weaknesses has been completed. The team is developing a practical tool to help organisations to prepare for and plan improving their performance.
- Strategic Planning - The hub provides information and resources to support strategic planning in the VCS, including environmental analysis and trends information for different subsectors / types of organisation.
- PQASSO Peer Review recognition scheme - PQASSO is the most popular quality system in the VCS but it is not externally accredited or recognised. The hub has a pilot project to test the feasibility of a recognition scheme for PQASSO users assessed through peer review.
The following development projects have been commissioned out:
- VCS peer review schemes
- the approach to supporting performance improvement taken by specialist infrastructure agencies
- the support offered by BME second tier organisations to BME VCOs
- the development of a bank of indicators for impact assessment
- the value of benchmarking and related approaches in improving VCO performance
Hub tools case studies and good practice guidelines.
Each issue of the newsletter features an introduction to the concepts, a practical guide on ‘how to’ approach a particular method of improving performance and a case study.
The website contains case studies, good practice guidelines and signpost to existing resources.
The hub provides training for those who provide support on improving performance, regionally and locally.
The Performance Improvement Support Officer, based at NAVCA, is responsible for joining up the national hub with regional and local initiatives.
4 Coldbath Square
Tel: 0800 652 5787